Bialetti Arte Collection 10-Piece Cookware Set

Bialetti Collection
Great set of what should be "High End" pots & pans. I bought these much cheaper than I could have got them in the store for, and saved about $90.00.

Good cookware, non-existant warranty service
We bought this set at Costco about 8 years. They carry a lifetime warranty -- or so we thought. When two of the fry pans starting having Teflon flaking problems (not uncommon even with high end cookware), I figured OK I'll just send them back. When I contacted Bialetti USA, they said nope, we don't handle warranties for items bought from Costco. Those go through the main company. In Italy. OK, so I contacted Bialetti Italy. It took me 3 tries before I finally received a response (with the assistance of Bialetti USA). The response was sort of like what warranty are you talking about?

So I sent a scanned copy of the warranty (clearly stating lifetime) along with photos of the pans showing the Teflon coming off. Another two weeks went by -- no reply. So I sent another email. Oh that's being handled by xyz person. OK so I resent everything.

Finally after 2 more times back and forth, Bialetti Italy promised to send replacement pans. A month went by -- no pans...

Do not waste your time or money on this set!
Pitiful excuse for pots and pans! I actually looked under "recalls" as I cannot imagine how many people have had problems with these slippery bottoms. I do not have any small children and I worry all the time that these pans are going to end up on the floor.
Not only that but don't let those silicon inserts fool you but I have burned my fingers as they get extremely HOT because the metal isn't covered. I have to use potholders to lift lids or adjust the pan with the handles. I should go back to cooking on a campfire!
Again let me say that these should be under a recall as they will slip right off the stove! Oh and talking about balance, ha! Unless there's food in the pots or skillets..they turned over! The handles are heavier than the pots
itself.
I am equally aggravated with myself for not taking the darn things back. I bought them at Costco and after reading another review on here about how bad the company is I felt a need to also tell everyone that I have...

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